Sky customers could get £290 refund for popular service

Sky customers can claim a refund as the broadcaster discontinues a major product after less than three years. The Sky Live service shuts down completely next month and with it, some customers will be able to claim up to £290. Sky Live was first introduced in June 2023 as an add-on camera for Sky Glass televisions. The device allowed users to take part in motion-controlled games, watch Sky Sports football fixtures together with friends online, and even send personalised video messages.

The product came with a high price tag. It was sold for £290 upfront, or available on a repayment plan at £6 per month over 48 months for Sky Glass customers. Sky Live is due to stop working on December 4. The move comes just weeks after the broadcasting giant cut 600 jobs, mostly hitting tech teams.

A Sky rep said: "Innovation has always been at the heart of Sky, finding new ways to make the TV experience even better for our customers. Sky Live was part of that journey, and we're proud of the ambition behind it. It's given us valuable learnings that are helping to shape the future of our products.

"We have, however, made the difficult decision to discontinue it, in order to focus our investment on what matters most to customers. In the past few years, we've launched the next generation of Sky Glass TVs in Gen 2 & Air, which we continue to make even smarter through new updates to Sky OS. We have the UK's fastest broadband speeds from any major provider, and we've launched 5 star rated home insurance with Sky Protect.

"We understand this news may be disappointing to people who have enjoyed using Sky Live, and we're sorry about that.

"We also know our customers have loved the Sky Live games, and so we've invested in bringing more games to Sky Glass & Stream for all customers to enjoy. There's something for everyone in the family, including the newly released Who Wants to be a Millionaire, arcade games like PacMan, child-friendly games from Teletubbies and Spongebob, as well as card and strategy games like Solitaire and Chess."

Sky Live customers will be entitled to a refund for the value that they have paid towards their Sky Live device. This will automatically be sent to the direct debit on their Sky Account or, if they paid in full, the card used to make the purchase within three weeks of November 4.